Business Support Assistant

The Duke of Edinburgh’s Award (DofE) is looking for a highly organised and customer-focused Business Support Assistant to join our England Operations team.

This is an exciting opportunity for someone who enjoys administration, problem-solving, and working with a wide range of stakeholders. You'll play a key role in supporting Licensed Organisations across England, helping to ensure the smooth delivery of the DofE programme and providing high-quality support to volunteers, partners, and colleagues.

As an Business Support Assistant, you will provide efficient administrative and customer support across a range of operational activities. You will be responsible for maintaining accurate records, responding to enquiries, supporting reporting activities, and ensuring key processes are delivered to a consistently high standard.

You will work closely with colleagues across the organisation, helping to improve processes, identify trends, and support stakeholders in delivering life-changing opportunities for young people.

- Provide high-quality administrative support across the team's activities. - Deliver excellent customer service to internal and external stakeholders. - Respond to enquiries and requests for support relating to DofE delivery and operational processes. - Ensure enquiries and complaints are managed and recorded in line with DofE policies and procedures. - Assist with data collection, reporting, and analysis, identifying trends and potential risks. - Produce reports and support information requests as required. - Maintain accurate records and robust administrative processes. - Support continuous improvement initiatives and identify opportunities to enhance services and resources. - Keep up to date with developments in the DofE programme and eDofE systems. - Collaborate with colleagues across the UK through project and working groups. - Support other areas of Business Support when required. Licensed Organisation Support

- Process and monitor licensing activity for Licensed Organisations across England, including licence amendments and terminations. - Manage Gold Award verification processes and respond to related enquiries. - Support the administration of Gold Award Celebration events, including guest invitations. - Provide advice and support regarding licensing, Gold Award approvals, and celebration events. - Create adult and demonstration accounts within eDofE in line with safeguarding requirements. - Manage complaints and incidents, escalating where appropriate N.B. this postion is a 12 month maternity cover contract.

We're looking for someone who thrives in a busy environment, enjoys working with people, and takes pride in delivering excellent service.

- Previous experience in an administrative role. - Experience providing customer support and using customer service systems. - Confidence working with a wide range of stakeholders. - Strong Microsoft Office skills, including Word, Outlook, Excel, Teams, and PowerPoint. - Experience of problem-solving within an administrative environment. - Experience maintaining accurate records and handling information with attention to detail. - Excellent organisational skills and attention to detail. - Strong time management and prioritisation abilities. - A customer-focused approach with a commitment to high-quality service. - Good literacy and numeracy skills. - Strong written and verbal communication skills. - Ability to work independently and manage competing priorities. - A proactive, positive attitude and willingness to support colleagues. - A collaborative approach and strong team-working skills.

If you feel excited by this role and believe you have the necessary skills and experience to become a valued team member, please go to our website and apply.

The deadline for applying for this role is: Tuesday 13th October - Midnight.

Interviews will take place on: WC 26th October to be held via Teams

If you would like to access the application form in a different format or if you would like any assistance that might help improve your experience while completing the application, please contact us by email recruitment@dofe.org