Customer Success Manager- US Clients

We are looking for a confident and client-focused Customer Success & Product Demo Specialist to handle client onboarding, product demonstrations, relationship management, and post-sales support for our U.S.-based clients.

The ideal candidate should be comfortable speaking with international clients, explaining workflows clearly, conducting live demos, and ensuring a smooth customer experience from onboarding to ongoing support.

Key Responsibilities:

• Conduct live product demonstrations for prospective clients • Explain workflows, processes, and service offerings clearly • Assist in onboarding new clients • Coordinate between clients and internal operations teams • Handle customer queries and provide timely resolutions • Maintain strong client relationships through regular follow-ups • Support sales and business development teams during client discussions • Track customer feedback and improve customer experience • Ensure high customer satisfaction and retention • Prepare reports, updates, and follow-up documentation

• Excellent spoken and written English communication • Strong presentation and demo-handling skills • Comfortable handling U.S.-based clients over calls and video meetings • Experience in Customer Success, Client Servicing, Demo Calling, or Account Management preferred • Confident personality with strong interpersonal skills • Comfortable working in U.S. shift timings • CRM or client management tool experience preferred • Ability to explain processes in a simple and professional manner • Accounting/bookkeeping industry experience is a plus