Field Service Engineer – Ipswich and Surrounding areas

We’re looking for an experienced Field Service Engineer to support and maintain customer technology across a large territory.

This is a hands-on role combining electro-mechanical repair, Windows-based diagnostics, and basic networking to keep customer sites operating reliably.

You’ll be trusted to work independently from day one — managing your workload, communicating professionally on site, and delivering a high-quality service aligned to agreed service levels (SLAs).

Field-based (home-start) | Company Vehicle | Full Training Provided | Driving Licence Required.

Working pattern

- This is a field role, so start/finish times vary with travel, customer opening hours, and priority needs. - Core hours apply, however, because of the nature of the job flexibility is required. Weekend rota & earning opportunity

- This role includes participation in a weekend/bank holiday support rota with additional pay. - Potential of additional earnings through Weekend and Bank Holiday Rota participation. - Opportunities to earn more by taking on additional weekend cover when available. - Plus potential bonus and salary progression, subject to performance and business results.

Long-term career progression Progression opportunities exist for the right person, including:

- Technical progression (advanced diagnostics, product expertise, specialist support). - Leadership/management progression (coaching, planning, field leadership).

What you’ll do (day to day)

Undertake a mix of planned maintenance, installations/upgrades, and priority attendance when a customer has a time-critical issue.

- Diagnosing faults efficiently using a structured approach (symptoms → logs/data → root cause → fix). - Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions. - Perform network connectivity tasks (LAN connections, IP settings, basic troubleshooting) to access device interfaces and confirm communications. - Repair and maintain electro-mechanical systems (modules, sensors, motors, transport mechanisms, power components). - Carry out preventative maintenance to reduce downtime and improve reliability. - Provide clear customer updates and set expectations during service activity. - Complete accurate job documentation (work completed, parts used, findings, next steps) to support first-time fix and audit quality. - Escalate effectively when needed — providing clear evidence, logs, and fault context to technical support. Service levels & priority work (SLAs)

- You’ll work to agreed service levels (SLAs) that help keep customer operations running smoothly. - Most work is planned and scheduled. When a customer has a time-critical issue, you’ll prioritise it with support from scheduling and technical teams — aiming for a first-time fix and minimal disruption.

Essential:

- Proven field service experience in a customer environment (ideal backgrounds include ATMs, printers/MFDs, EPOS, kiosks, vending, security systems, cash-handling or similar technology). - Strong fault-finding ability across electro-mechanical systems. - Confident using a Windows laptop for diagnostics, reporting, and communication. - Networking competence: LAN/Ethernet, IP addressing, connectivity checks, and accessing device interfaces. - Excellent customer service and communication skills (written and verbal). - Ability to efficiently manage your day based on priorities and workload in conjunction with your Regional Service Controller - Full UK driving licence. - Networking self-check (expected): If you can set a static IP, log into a router/switch, confidently troubleshoot a “no connection issues” and logically understand networking basics — you’ll be comfortable in this role. Desirable:

- Experience adhering to SLAs and managing high‑priority callouts. - Understanding of health & safety in the field (risk awareness, safe working, customer site standards). - Experience with hardware/software upgrades, device configuration, or remote support tools. - Coaching/mentoring ability (supporting less experienced engineers).