MCL Property Adjuster - London & Home Counties

Senior Loss Adjuster - High Net Worth & Major Loss Location: Field-based Salary: Competitive + Benefits Handle Exceptional Claims. Deliver Outstanding Outcomes.

Are you an experienced Property Loss Adjuster looking to take on some of the most complex and high-value claims in the market?

We're looking for a talented and customer-focused Senior Loss Adjuster to join our specialist team, managing a diverse portfolio of High Net Worth, Major Loss and complex property claims, including subsidence and escape of oil incidents. This is a fantastic opportunity to work with prestigious clients, high-value properties and challenging losses that will test and develop your technical expertise.

You'll play a pivotal role in guiding policyholders through difficult circumstances, delivering exceptional service while providing expert technical advice to clients, brokers and insurers.

As a Senior Loss Adjuster, you'll take ownership of claims from instruction through to settlement, ensuring every case is managed proactively, accurately and professionally.

Key responsibilities include:

- Managing a portfolio of High Net Worth, Major Loss and complex property claims. - Delivering market-leading customer service aligned to demanding client expectations. - Conducting investigations, site visits and assessments to determine cause, extent and value of losses. - Producing high-quality reports and technical recommendations for insurers and clients. - Maintaining regular communication with policyholders, brokers, insurers and other stakeholders throughout the claims journey. - Ensuring all claims are progressed efficiently and in line with service level agreements and performance targets. - Building strong relationships with clients and brokers to support long-term partnerships and business growth. - Working collaboratively with colleagues and specialist suppliers to achieve the best possible outcomes. - Identifying opportunities to utilise wider Davies Group services for the benefit of customers and clients. - Participating in a one week in three out-of-hours on-call rota for a key client account.

We're keen to hear from individuals who combine strong technical adjusting expertise with exceptional relationship management skills.

You'll ideally have:

- Proven experience handling property claims within a loss adjusting environment. - Strong knowledge of High Net Worth and domestic property claims. - Previous exposure to major loss claims, or a desire to develop within this area. - Progress towards, or completion of, ACILA, FCILA or an equivalent professional qualification. - Excellent written and verbal communication skills. - The ability to manage multiple priorities in a fast-paced, changing environment. - Outstanding customer handling and stakeholder management skills. - A proactive, resilient and solutions-focused approach. - Strong attention to detail and commitment to technical accuracy. - A full UK driving licence.