P&C Liability Bodily Injury Adjuster - Norfolk, VA

Our Story Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

We're on the lookout for a Bodily Injury Adjuster in the Norfolk, VA area to join our growing team! As a Bodily Injury Adjuster, you will adjust third party General Liability, Auto Liability, Errors and Omissions, and Law Enforcement claims in which a claim exists for bodily injury, personal injury or wrongdoing. This role is a full-time, home-based position that may require travel at times to claims meetings at client locations, seminars for obtaining CEU credits, and scene investigations or inspections.

- Perform all duties as outlined in the Property Damage Adjuster Job Description - Daily review of workflow and claim system reminders with follow up and significant progress towards completion of any task set as a reminder, or received in workflow within 72 hours - Review of new claims assignments within 24 hours of assignment/Completion of the Plan of Action - Contact with the insured/claimant within 24 hours of assignment - Assign appraisers or coordinate the receipt of estimates of damage according to client guidelines or approval - Determine if estimates or appraisals are appropriate based upon reported damages and other evidence - Gather evidence of damages - Interview or obtain recorded statements from the claimant, the Insured and any witnesses - Request payment authorization according to client guidelines and Davies Claims North America policy and procedures - Follow client guidelines for any claim denial - Obtain internal investigation reports from the insured (client) when permitted by the client - Professional and timely communication with the client - Determine degree of attorney involvement, if any - Always act with the utmost good faith in handling of the claim from beginning to closure - Set reminders within the claim system for necessary follow up in an appropriate time frame - Accurately record any communication, or activity relevant to the claim; in the claim system notes - Follow procedures to image documents sent to you that are relevant to the claim file (including e-mail) - Meet the requirements of Continuing Education as required for licensure as an adjuster - Maintain a 95% claim closure ratio - Report to the Excess carrier on any claim that meets the requirements to do so (including status reports) - Immediately notify your supervisor and the client of any Summons and Complaint received, identify assigned defense counsel, communicate and cooperate with defense counsel - Obtain status reports from defense counsel at 90-day intervals - Read and Understand the Excess Carrier Insurance Policy - Run ISO ClaimSearch on injured claimants - Determine the injury status of all persons involved in a crash investigation - Interact with insurance adjusters from other companies to obtain information needed to process your claim - Respond to Reservation of Rights letters from Excess Carrier if necessary - Develop working knowledge of No Fault/PIP law - Enter necessary information into the claim system to ensure mandatory reporting to Medicare - Follow Davies Claims North America guidelines when settling claims involving a Medicare recipient - Check for the claimant’s compliance with F.S. 768.28 Sovereign Immunity - Recommend/assign field adjuster as necessary - Review field adjuster reports for thoroughness and accuracy.

- College degree or equivalent experience - Possession of Adjuster license - Maintain CEU credits for Adjuster license - Excellent knowledge of Tort Law, bad faith procedures and case law, as well as principles of liability and medical terminology - Previous experience with settling bodily injury claims - Proficiency with Microsoft Office Suite - Proactive, independent, dependable, and takes initiative with consistent follow through - Superb written and verbal communication skills conducted in a timely manner with diverse audiences - Superior time management skills with capability of working with and meeting deadlines - Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced work environment - High level attention to detail with ability to utilize decision making and problem-solving skills - Capable of working collaboratively and independently with minimal supervision - Exhibit discretion with sensitive and confidential information