Customer Support

By Anthropic

Triage tickets, draft responses, escalate issues, and build your knowledge base. Research customer context and turn resolved issues into self-service content.

Plugin · by anthropics · runs in Claude Code, Cowork, claude.ai · 5 skills, 8 MCP servers · listed 2026-01-29

Claude Code

claude plugin install customer-support

Source

Skills (5)

Skill customer-escalation

Package an escalation for engineering, product, or leadership with full context. Use when a bug needs engineering attention beyond normal support, multiple customers report the same issue, a…

Any agent
```
npx skills add anthropics/knowledge-work-plugins --skill customer-escalation
```
Skill customer-research

Multi-source research on a customer question or topic with source attribution. Use when a customer asks something you need to look up, investigating whether a bug has been reported before, checking…

Any agent
```
npx skills add anthropics/knowledge-work-plugins --skill customer-research
```
Skill draft-response

Draft a professional customer-facing response tailored to the situation and relationship. Use when answering a product question, responding to an escalation or outage, delivering bad news like a…

Any agent
```
npx skills add anthropics/knowledge-work-plugins --skill draft-response
```
Skill kb-article

Draft a knowledge base article from a resolved issue or common question. Use when a ticket resolution is worth documenting for self-service, the same question keeps coming up, a workaround needs to…

Any agent
```
npx skills add anthropics/knowledge-work-plugins --skill kb-article
```
Skill ticket-triage

Triage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether…

Any agent
```
npx skills add anthropics/knowledge-work-plugins --skill ticket-triage
```

From Anthropic's public plugin directory, read on 2026-10-15. Find a skill by task.