Paid calls are off today, so no pack is on sale yet.
Who sells the pack
- Card payments: Polar (polar.sh) is the seller of record. Polar takes the payment, handles sales tax and sends the receipt.
- QR bank transfers in Vietnam: [seller name to be added before QR sales open]. No QR sale is offered until it is.
Refund window
Within 14 days of buying a pack, you can ask for a full refund. You don't need to give a reason, and it doesn't matter how many of the credits you used.
After 14 days a pack is not refunded, except where the law of your country gives you more rights.
A call that fails gives its credit back on its own, so you don't need to ask for that.
How to ask
- Email support@openkrill.app with the subject "Refund".
- For a card payment, add the email address you paid with, or the order number from Polar's receipt.
- For a QR bank transfer, add the transfer date, the amount and the transfer note, and the bank account the money should go back to.
We answer within 2 working days. A card refund goes back to the same card through Polar, and your bank can take 5 to 10 working days to show it. A QR refund is a bank transfer back to you within 5 working days of our answer.
What happens to the credits
When a pack is refunded, the credits it added are taken off the balance of the API key it went to. The balance never goes below 0. If you dispute a card payment with your bank and the money goes back to you, the credits are taken off in the same way.
Questions
Ask at support@openkrill.app or through the support page.